T & C

Terms & Conditions

Delivery

Shipping charges can be calculated by loading products into the cart and then entering country and postcode details, without needing to input full address or customer details.

Delivery charges to UK Mainland start at £4.50 for up to 1.5 KG and £6.99 for up to 25 KG.

Our £4.50 service takes 3-5 working days. There is an option to upgrade to a 1 working day service for £5.50 should you require a faster delivery.

Our £6.99 service is a next day delivery (after dispatch). Please note this is not a guaranteed next day service and it could take 2-3 days (allthough rare).

Delivery to the following  Highlands and Islands postcodes starts at £22.00 for up to 25 KG and may be more depending on location:-

AB15-20, 31-38, 40-56, BT, GY, HS, IM, IV1-28, 30-32, 36-49, 51-56, 63, JE, KA27-29, KW1-17, PA20-38, 41-49, 60-78, PH4-44, 49-50, PO30, 34-38, 40, TR21-25 & ZE. Republic of Ireland.

Delivery to Europe starts at just £16.99 for up to 20 KG.

Collection

Our warehouse is located on the outskirts of Derby. Whilst we are mail-order only we can arrange for orders to be collected direct by prior arrangement. Please email us if you would like to arrange to collect. We can usually accommodate most times/days for order collection.

Payment

We accept all main credit cards. All payments are processed through Paypal secure payment merchant. You will receive an order confirmation from Supablend and a payment receipt from Paypal. For regular rate subscription services you will be billed by Supablend via Paypal each month.

Order dispatch

We dispatch orders on a first-come, first-served basis. You will receive an email when your order is on its way. Most orders will be dispatched within 24 hours, although we advise a lead time of 2 days. We use a next day delivery courier service on all orders of 1.5 KG + but request customers allow 3 days from dispatch notification before chasing the order. Orders weighing less than 1.5 KG are shipped on a 3-5 day service. UK Mainland addresses can upgrade to a next day delivery for £5.50.

For order queries please contact us via our sales email or call us on 01332 831300

Terms of Sale

VAT is included on all prices. All goods remain the property of Supapets until payment is made in full. We reserve the right to refuse to supply goods. We reserve the right to change any advertised price before you place an order. All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund. Goods are not sold on a trial basis. We reserve the right to amend these Terms and Conditions at any time. These Terms and Conditions do not affect consumer statutory rights.

Goods damaged in transit

Whilst we work with the courier to ensure that all of our items are well packaged and protected during transit; sometimes we do get instances of courier-damage. Items received from the courier that appear to be damaged should be inspected and refused if obvious damage is present. We will not send out any item in a damaged condition, please don’t sign for delivery if the courier attempts to deliver products in this condition. Damages that are refused will be automatically returned to us and we will either send a replacement or refund in full where this is not possible.
Claims for damage and mis-shipping must be made within seven days of receipt.
Please contact us to arrange.

Returns

If you change your mind, you may return the product in its original condition and packaging. Please advise of all returns within 14 days. Items must be returned in their original packaging, as received. Refunds will be issued for all returns after inspection. Please contact us to arrange. You are responsible for ensuring safe delivery of the returned item and the cost of return. Orders must be returned to our warehouse in Derby – Supapets, Hilltop, Breadsall, Derby, DE21 4FY.

Copyright notice

This website and its content is copyright of Supapets – © Supapets 2013. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material You may not, except with our express written permission, distribute or commercially exploit the content.  Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Use of Cookies

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Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of  the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.               Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].